Build Zendesk-Connected Web Apps with Axios and CData Connect Cloud

Axios is a JavaScript library that allows developers to make HTTP requests to servers from a web browser or Node.js. When paired with CData Connect Cloud, you get access to live Zendesk data for your web apps. This article shows how to connect to Zendesk and build web apps in Axios with access to live Zendesk data.

Connect to Zendesk from Axios

To work with Zendesk in Axios, we need to connect to Zendesk from Connect Cloud, provide user access to the connection, and create a Workspace for the Zendesk data.

Connect to Zendesk from Connect Cloud

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources.

1. Log into Connect Cloud, click Sources, and then click Add Connection

2. Select "Zendesk" from the Add Connection panel

3. Enter the necessary authentication properties to connect to Zendesk.

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

   
4. Click Create & Test
5. Navigate to the Permissions tab in the Add Zendesk Connection page and update the User-based permissions.

Add a Personal Access Token

When connecting to Connect Cloud through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect Cloud. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect Cloud app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Configure Zendesk Endpoints for Axios

After connecting to Zendesk, create a workspace for your desired table(s).

1. Navigate to the Workspaces page and click Add to create a new Workspace (or select an existing workspace).
2. Click Add to add new assets to the Workspace.
3. Select the Zendesk connection (e.g. Zendesk1) and click Next.
4. Select the table(s) you wish to work with and click Confirm.
5. Make note of the OData Service URL for your workspace, e.g. https://cloud.cdata.com/api/odata/{workspace_name}

With the connection, PAT, and Workspace configured, you are ready to connect to Zendesk data from Axios.

Connect to Zendesk Data in Axios Workflows

To establish a connection from Axios to CData Connect Cloud using the OData protocol, follow these steps.

1. Create a project directory for your web app. For example: ~/connect_cloud/
2. Open a terminal, navigate the the project directory and initialize a node project using the command:

   npm init -y

3. Install the Axios dependency in the project using the following command:

   npm install axios

4. In your project directory, create a file called server.js that contains the following code. Provide your CData Connect Cloud username (e.g. [email protected]) and PAT (the PAT you created in the prerequisites). You must also provide a query for your data, such as SELECT * FROM Zendesk1.SCHEMA.Tickets.

   server.js code

         const axios = require('axios')
   
         const user = '[email protected]'
         const pat = '***********************************';
   
         //Your API endpoint
         const url = 'https://cloud.cdata.com/api/odata/{workspace_name}';
   
         //Your data to be sent in the POST request
         const data = {
         "query":"SELECT * FROM {workspace_name}.SCHEMA.Tickets"
         };
   
         axios.post(url, data, {
         auth: {
         username: user,
         password: pat
         }
         })
         .then(response => {
         const rows = response.data.results[0].rows;
         const schema = response.data.results[0].schema;
   
         //Create an array of column names
         const columnNames = schema.map(col => col.columnName);
   
         //Loop through each row and log the column name with its value
         rows.forEach(row => {
         const rowObject = {};
         row.forEach((value, index) => {
         const columnName = columnNames[index];
         rowObject[columnName] = value;
         });
         console.log(rowObject);
         })
         })
         .catch(error => {
         console.error('Error:', error);
         });
       

5. In the terminal, execute the following command to run the server:

   node server.js

   The query results will appear:

       { ID: 1, VALUE: -2 }
       { ID: 2, VALUE: 1 }
       { ID: 11, VALUE: null }
       { ID: 3, VALUE: 2 }
       { ID: 4, VALUE: 5 }
       ...

Simplified Access to Zendesk Data from Cloud Applications

At this point, you have a direct connection to live Zendesk data from Axios. For more information on gaining simplified access to data from more than 100 SaaS, Big Data, and NoSQL sources in cloud applications like Axios, refer to our Connect Cloud page.