Use Claude to Talk to Your Zendesk Data via CData Connect Cloud

Claude is a family of advanced large language models (LLMs) built by Anthropic, an AI research company founded in 2021. These models power the Claude conversational assistant and developer tools.

CData Connect Cloud offers a dedicated cloud-to-cloud interface for connecting to Zendesk data. The CData Connect Cloud Remote MCP Server enables secure communication between Claude and Zendesk. This allows you to ask questions and take actions on your Zendesk data using Claude, all without the need for data replication to a natively supported database. With its inherent optimized data processing capabilities, CData Connect Cloud efficiently channels all supported SQL operations, including filters and JOINs, directly to Zendesk. This leverages server-side processing to swiftly deliver the requested Zendesk data.

Step 1: Configure Zendesk Connectivity for Claude

Connectivity to Zendesk from Claude is made possible through CData Connect Cloud Remote MCP. To interact with Zendesk data from Claude, we start by creating and configuring a Zendesk connection in CData Connect Cloud.

1. Log into Connect Cloud, click Sources, and then click Add Connection

2. Select "Zendesk" from the Add Connection panel

3. Enter the necessary authentication properties to connect to Zendesk.

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

4. Click Save & Test

Step 2: Connect Claude to CData Connect Cloud

Follow these steps to add a CData Connect Cloud connector in Claude:

1. Sign in to Claude.ai or create a new account.
2. Expand the left navigation menu.
3. In the bottom-left corner, click your user name and select Settings from the menu. The Settings screen appears.
4. In the Settings screen, click Connectors.
5. In the top-right corner, set your button toggle to Organization connectors.
6. Click Add custom connector at the bottom of the page.
7. Enter a name for the connector (such as Connect Cloud MCP).
8. In the Remote MCP server URL field, enter https://mcp.cloud.cdata.com/mcp.
9. Click Add to save the connector. The Connect Cloud MCP connector appears under Connectors.
10. Click Connect to the right of the connector and enter your CData Connect Cloud user name and password. You have now connected Claude to CData Connect Cloud.

11. Click the three dots after Connected and select Tools and settings.

12. Review the provided tools and enable or disable specific tools made available by the server. In addition, determine whether you want unsupervised access to the tools, or whether you want Claude to ask your permission.
13. Click Done when finished with your settings.

Step 3: Explore Live Zendesk Zendesk data with Claude

1. In the left navigation menu of Claude, click New chat.
2. You can now start exploring your data with natural language prompts. Claude outlines the steps it uses to retrieve data from the source in CData Connect Cloud. Refer to CData's prompt library for prompt ideas.

NOTE: Claude's setup process is subject to change. Refer to Claude's documentation for the latest setup information.

Get CData Connect Cloud

To get live data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect Cloud today!